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In New Mexico, the Aging and Long-Term Services Department oversees the Long-Term Care Ombudsman Program (LTCOP). The NM LTCOP consists of dedicated Ombudsman volunteers and coordinators who visit residents in long-term care facilities (nursing homes, assisted living facilities, etc.) The Ombudsman Program provides advocacy and assistance by offering residents a means to voice their concerns and have their complaints addressed.
The Ombudsman Program works with all parties involved to resolve problems and improve both quality of life and quality of care for residents in long-term care facilities. See brochure in English and Spanish on website.
The Ombudsman Program works with all parties involved to resolve problems and improve both quality of life and quality of care for residents in long-term care facilities. See brochure in English and Spanish on website.